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"The bible of the field." Easy-to-read and user-friendly, this book provides examples and applications that illustrate the major decisions hospitality marketing managers face in their efforts to balance objectives and resources against needs and opportunities in today's global marketplace. Real-world in focus, it reflects the authors' rich combination of both academic and international consulting experience in the hospitality and travel industries. An abundance of real-world examples and cases and experiential and internet exercises give readers extraordinary insight into marketing situations actually encountered on the job. Service Characteristics of Hospitality and Tourism Marketing. The Role of Marketing in Strategic Planning. The Marketing Environment. Marketing Information Systems And Marketing Research. Consumer Markets and Consumer Buying Behavior. Organizational Buyer Behavior of Group Market. Market Segmentation, Targeting, and Positioning. Designing and Managing Products. Internal Marketing. Building Customer Satisfaction through Quality. Pricing Products: Pricing Considerations, Approaches, and Strategy. Distribution Channels. Promoting Products: Communication and Promotion Policy. Promoting Products: Public Relations and Sales Promotion. Electronic Marketing: Internet Marketing, Database Marketing and Direct Marketing. Professional Sales. Destination Marketing. For Marketing Managers in "any" aspect of the hospitality and tourism industry.

" This is truly the ideal companion book to The End of Marketing as We Know It. It is the ‘ playbook’ that allows business leaders to begin transforming their Marketing function and accelerating to realize business results by applying my principles in a systematic and logical way. This systematic and logical way has a new name: Enterprise Marketing Management." – from the Foreword by Sergio Zyman " This is a must-read, especially for senior marketers who want and deserv seat at the table. It speaks to a key issue of marketing relevancy and provides some new thinking on how to integrate marketing in an organization or enterprise and, in doing so, increase its role and importance in delivering business results." – Dennis Dunlap Chief Executive Officer, American Marketing Association " Finally, a marketing book with guts. . . . Sutton and Klein demystify the so-called ‘ art’ of marketing and even chart the course beyond the traditional marketing mix, all in pursuit of higher sales." – Deborah Wahl Meyer Corporate Manager, Marketing Communications, Toyota " This is the closest thing to a CMO’ s handbook . . . it should be a mandatory read for all marketing executives from up-and-comers to the most senior leaders." – Jerry Noonan Consultant, Spencer Stuart " There’ s been a lot of money wasted on technology in the hopes of improving sales and marketing. If business executives technology providers could have read Sutton and Klein’ s Enterprise Marketing Management first, the outcome would be different.

Affiliate marketing - Affiliate Marketing is a popular method of promoting web businesses in which an affiliate is rewarded for every visitor, subscriber and/or customer provided through his efforts. It is a modern variation of the practice of paying finder's-fees for the introduction of new clients to a business.

Marketing communications - Marketing communications (or marcom) consists of the messages and related media used to communicate with a market. Those who practice advertising, branding, direct marketing, graphic design, marketing, packaging, promotion, publicity, public relations, sales, and sales promotion are termed marketing communicators, marketing communications managers, or more briefly as marcom managers.

Marketing collateral - Marketing collateral, in sales, is the collection of media used to support the sales of a product or service. These sales aids are intended to make the salesperson's job easier and more effective.

Sales force management system - Sales force management systems are information systems used in marketing and management that automate some sales and sales force management functions. They are frequently combined with a marketing information system, in which case they are often called customer relationship management systems.

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